FAQs


  • International Shipping

We would love to send our products to you! Please email info@linanoel.com to inquire about placing an order. Please note that all international sales are final.

 

  • Shipping

Because everything is handmade in NYC, please allow 1-2 weeks before your order ships out to you. We will inform you if the turnaround time will be longer.

Timelines for any custom work will be addressed during the design process.

 

  • Returns/ Exchanges
All items are non-refundable. You may request an exchange within 14 days. Please email info@linanoel.com to start the exchange process.

To be eligible for an exchange, item must be unused and in the same condition that it was received. It must also be in the original packaging.  

To return your item, please send to:
205 E10th St. Suite 2C New York  US 10003

Customer is responsible for all shipping costs, unless there was damage or an error on our end.

If you are shipping an item over $75, we highly suggest you use a tracked shipping service or purchase shipping insurance. We are not responsible for any items that do not arrive to us.